Refund Policy

Last updated: September 2026

Jet Mentis Partners bills for professional services performed. This policy explains when a refund is available, how to request one, and how approved refunds are issued.


What Is and Isn't Refundable


  • Services already performedNot refundable. Concerns about a deliverable are handled under Deliverable Concerns below.
  • Unused retainer balanceFully refundable. Any advance not applied to performed work is returned when the engagement concludes or terminates.
  • Work not yet performedFully refundable.
  • Billing errorsFully refundable. Duplicate charges, incorrect amounts, and clerical errors are corrected in full.
  • Cancellation before work beginsFully refundable, less any documented third-party costs already incurred on your behalf.


How to Request a Refund

Email adam@jetmentis.com with the subject line Refund Request, and include:

  • The invoice number and date
  • The amount requested
  • The reason for the request

Submit within 60 days of the payment date. Requests concerning an unused retainer balance may be submitted any time up to 60 days after the engagement concludes.


Review and Approval

  1. We acknowledge your request within 2 business days.
  2. We review it against the engagement agreement, the invoice, and the record of work performed. For retainers, we reconcile the applied and unapplied balances.
  3. We issue a written determination within 5 business days of acknowledgement. If we need information from you, that period runs from when we receive it.
  4. If a request is declined in whole or in part, the determination states the reason and the basis for it.


Deliverable Concerns

If you raise a concern about the quality or completeness of a deliverable within 30 days of delivery, we will first correct the work at no additional charge. A refund is considered only where correction isn't practicable or you decline it.


How Approved Refunds Are Issued

Approved refunds are issued within 5 business days of the determination, to the original method of payment:

  • ACH — returned by ACH credit to the originating bank account
  • Card — refunded to the card used. Your bank typically posts it within 5–10 business days
  • Check or wire — returned by the same method to the originating account

We do not issue refunds to an account other than the one payment came from.


Academy Courses and Certification

Jet Mentis Academy course and certification purchases are processed separately and governed by the refund terms shown at the point of purchase.


Questions

Jet Mentis Partners, LLC — adam@jetmentis.com — 337-573-9773


See also our Terms of Service.